Business Ambassador

Full job description
Business Ambassador


Competition Number: 24/194
Posting Scope: Internal / External
Posted Date: August 20, 2024
Closing Date: September 2, 2024, 4:30 PM PST

Department: Business & Community Relations
Posting Type: Continuous (Regular Full-Time)
Work schedule: Monday to Friday ( 35 hour work week), (8:30 am to 4:30 pm)
Salary: $50.45 per hour, Pay Grade 15
Job Code: 4375
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1

POSITION FUNCTION
Reporting to the Manager of Economic Development, this position will provide business counselling services to business owners and residents in support of the City’s vision to be a dynamic place to live and invest.

KEY DUTIES
Work with City staff to implement improvements to streamline and enhance processes, improve customer service and act as a liaison between the business community and City staff. Provide a complete overview and assist customers to navigate the City’s business processes such as obtaining a business license; provide links to relevant agencies in the community such business advisors, financial assistance, provincial and federal government agencies.

Provide ongoing feedback to City departments on the customer service experience and proposed improvements. Customers include entrepreneurs, businesses, social enterprises and non-profit businesses, investors and potential investors, property owners, and leasing agents.

Oversee the daily operations of the City’s Business Hub including responding to in-person, telephone and on-line traffic interested in doing business in Victoria. Develop and organize business exchange mixers, information sessions, and engage with the business community outside of City Hall and the Business Hub.

Represent the City at business trade shows, industry events, seminars and workshops to market, promote, support and pursue business opportunities for Victoria. Work with City’s Engagement staff to create promotional material and provide website updates.

Support the Manager of Economic Development as the City’s representative on various business-related committees such as; Greater Victoria Chamber of Commerce, South Island Prosperity Partnership and the Downtown Victoria Business Association. Maintain and facilitate strategic community partnerships and opportunities.

Research best practices in the attraction of business; evaluate and report on results of initiatives, work plans and programs; provide regular updates to the Manager of Economic Development and City management; maintain a database to monitor industry trends and their impact on the character of Victoria.

Perform related duties where qualified.

INDEPENDENCE
Work is generated by requests for service or is assigned by supervisor.
Work is reviewed through reports and discussions with supervisor.
Issues which affect policy or are controversial in nature as discussed with supervisor.

WORKING CONDITIONS
Physical Effort:
Normal.

Mental Effort:
Short periods of intense concentration while preparing and presenting reports. (occasional)
Meet multiple deadlines. (frequent)
Deal with complaints and customer concerns. (occasional)

Visual/Auditory Effort:
Focus on a variety of source data and computer monitor for short periods. (often)

Work Environment:
Office and business sites.
Work irregular hours (premium item)

KEY SKILLS AND ABILITIES

Organize and prioritize work.
Understand and apply the techniques of quality customer service, within a business support context.
Sound judgment and decision making skills.
Strong administrative, project management and report writing skills.
Research and analyse business trends and needs.
Working level operation of current City of Victoria word processing, spreadsheet database, and related speciality software.
Operate a variety of office equipment.
Maintain accurate records.
Excellent communication skills, including public speaking.
Establish and maintain effective working relationships.
Represent the City to the public and outside agencies.
Work safely.


QUALIFICATIONS
Formal Education, Training and Occupational Certification:
Undergraduate degree in Economics, Business, Public Administration or related discipline.

Experience:
3 years of experience with demonstrated background in economic development, public relations and marketing or an equivalent combination of education and experience.

OTHER:
May be required to substitute in a more senior position.
Maintain up to date knowledge of business community initiatives and events.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [email protected].


Education : Bachelor’s degree
Experience : 3 years to less than 5 years
 
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